First-Time Fan Guide

Online

You can purchase all home tickets, away tickets (some may need collecting from club store), season tickets, and memberships online at any time via port-vale.co.uk/tickets

In Store

Purchase in Store Our club store is open Mon-Fri: 9am – 5pm Saturday: 9am – 3pm (and for approx. 30 minutes post-match on home match days) and up until kick-off on Tuesday evening matches    

Postcode: ST6 1AW -  What Three Words: ///liner.sample.books

Hamil Road Stand

For a family-friendly experience at Vale Park, take your spot behind the goal in the Hamil Road Stand. This section offers a choice of the family area, general seating, or the lively singing section. Many of our most vocal supporters choose to watch matches from blocks HB3 and HB4. Right outside the turnstiles of this stand, you'll find the University of Staffordshire FanZone– a hub of excitement for supporters.   

Lorne street Stand

To catch the action from the TV camera perspective, grab a seat in the Lorne Street Stand. This is where you’ll also find our hospitality offerings.

Accessibility Stand

Tickets for home games go on sale approximately two weeks before each game, those supporters requiring access to our Accessible Stand (Leek Building Society Stand) are advised to purchase tickets in advance if they do not hold a season ticket as the club has limited space available.

Bycars Stand

The Bycars Stand is designated for visiting team supporters. Away supporters are welcome to display flags in specific sections of the stand as long as the flags do not have poles attached and do not block the view of sponsors' advertising banners.

If you require any further support when purchasing tickets please do not hesitate in contacting us via email tickets@Port-Vale.co.uk or by phone 01782 655 821

Port Vale Football Club is proud to have achieved 'Family Excellence Silver Status' by the EFL in the 2024/25 season. This prestigious recognition is awarded through the EFL's Family Excellence Scheme, which was launched in the 2006/07 season to acknowledge and celebrate clubs that consistently deliver an exceptional match-day experience for families.  

If you're looking for a family-friendly experience, the Hamil Road Stand is the perfect choice. This is specially designated as the family area, and within the stand, you'll find two blocks reserved as the family section. Our main objective is to create an enjoyable environment for families, so we've put a lot of effort into providing exciting activities and experiences.  

Throughout the matchday, we will focus our time and energy on family activation, ensuring that there are plenty of interactive activities for everyone to enjoy. We warmly encourage new supporters to come and join us in the family zone, where they can feel comfortable and have a memorable time. The Foundation building will also be utilised to enhance the family zone on match days, adding to the overall experience. 

Top tip: be sure to follow our mascot, Boomer, on social media (@PVFC_Boomer on X)! You can also take part in our pre-match quiz, which will be available on our official website and app on matchday, as well as via a QR code on the big screen at Vale Park!

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Enjoy a special match day experience at Vale Park, featuring delicious food, fantastic service, great seats, and exciting entertainment.

We've got hospitality packages for all tastes and budgets, ensuring a memorable day watching the Valiants.

Robbie's 

Robbie’s is our newest lounge with padded seating and a fantastic gastro buffet. Also enjoy team sheets, bar service, and tea and coffee. We offer the early kick-off too, with access to both Sky Sports and TNT Sports. 

Legends Lounge

The Legends Lounge package provides the perfect match day experience. Enjoy three-course dining, central padded seats, team sheets, click and deliver bar service, and tea and coffee. Also enjoy the early kick-off with access to both Sky Sports and TNT Sports. Our Player of the Match presentation is hosted in the Valiant Suite after full-time.

CJ Bayley Lounge

The CJ Bayley hospitality package is a relaxed lounge atmosphere where there are light refreshments available to purchase, team sheets, bar service, and tea and coffee. Also enjoy the early kick-off with access to both Sky Sports and TNT Sports.

If you require any further information regarding our hospitality offering, please email hospitality@port-vale.co.uk

Mascot Packages

This is a wonderful opportunity for your young Valiant to walk onto the Vale Park turf holding hands with one of their heroes. This special experience makes a unique gift for a member of your family, whether to celebrate a birthday or to mark another occasion. 

Mascot packages are available for children aged 4-16 and there are two great packages to choose from including: A signed PVFC football, Behind the scenes stadium tour. Meet the players and management staff, Pitch side warm up on the pitch, Lead the team out onto the pitch before kick off, 4 match day tickets for the game (2 child and 2 adults, with 1 child being the mascot) and much more!   

If you’re interested in the mascot package or would like to find out any further information, please contact community@port-vale.co.uk

Team Valiants 

Our Team Valiants memberships offer supportertastic benefits for our younger supporters, with three different packages to choose from. Team Valiants are split into three categories: Baby Valiants (0-4 Years), Mini Valiants (5-12 Years) and Teen Valiants (13-16 Years). Team Valiants memberships will be priced at £30 and will include a 2024/25 replica home shirt, exclusive access to an access all areas training session and two dedicated first team player signing sessions in the 2024/25 campaign as well as many other benefits, as detailed below.   

For more information, including frequently asked questions, please visit port-vale.co.uk/tickets

Timings based on a 3pm kick off. We would advise visitors to arrive two hours before kick-off, to enjoy our fanzone offering and ensure you're in place ahead of turnstiles opening.

University of Staffordshire Fan Zone

The University of Staffordshire Fanzone can be found by heading to Car Park C (access from Hamil Road). We are thrilled to offer an exciting pre-match experience for the whole family, allowing supporters to arrive earlier for pre-match entertainment. 

Throughout the season, we have planned an array of live acts, musical performances, and engaging activities for everyone to enjoy. 

Join us for a unique matchday experience, where you can immerse yourself in the lively atmosphere and discover new ways to enjoy your time at Vale Park.  

Admission is free to the FanZone which includes:  Alcoholic beverages and soft drinks (provided outside and in Tommy Cheadle's) Live Music and DJ's A range of Hot Food Vans (including vegetarian options) and Ice cream van Port Vale Foundation activities for our younger Valiants, teenagers, families (located inside the Foundation Building), and much more! 

Tommy Cheadle's

Located on Car Park C is our home ‘pub’ – Tommy Cheadle's – which welcomes home supporters only from midday on Saturday match days and 5pm for evening games.

Beverages & Kiosks

Turnstiles will open 90 minutes before before kick off. In the stadium you will find refreshment kiosks with a hot and cold menu in all three home supporter stands (Lorne Street Stand, Railway Stand and Bycars Stand)

PLEASE NOTE WE ARE A CASHLESS STADIUM

Just a bit lower down Hamil Road on the club’s footprint (Car Park B) you’ll find our club store, which opens Monday to Friday, 9am to 5pm, and the same times on Saturday match days.

When the store is closed you can also make purchases via store.port-vale.co.uk

Inside the club store, you'll find a range of items from authentic playing kits, training gear and casual wear. We also have a pocket money range for our younger supporters. 

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Whilst there are no direct bus routes to Vale Park, we have stops in close proximity to the stadium. Burslem Town centre and High Lane are both serviced by First and D&G Bus, information about their respective time tables and routes can be found on their websites:  

firstbus.co.uk/potteries

dgbus.co.uk/bus-tracker

Trains run to the main Stoke-on-Trent station. From there, you can catch a bus to Burslem town centre. Vale Park is situated on Hamil Road (By the traffic lights, go past the Red Lion on your left and Hamil Road is the second left turning.)  

You can also catch the train to Longport station, which is a 25-minute walk to Vale Park. Head up Station Street, then head onto Newcastle Street until you reach Burslem town centre. Hamil Road is then on your left.

From The North

Leave M6 at junction 16 and take the A500 south to Stoke-on-Trent. In approx 6 miles take the exit signposted Tunstall (A527). At the roundabout take a left turning, second exit signposted Tunstall A527. After 0.5 miles turn right on to the B5051 (second exit, Newcastle Street) at the small roundabout. Carry on up to the next roundabout and go straight across to the cross-roads. 

Go straight across the cross-roads into Moorland Road. Take the second left on to Hamil Road and Vale Park is on the left.up Station Street then head onto Newcastle Street until you reach Burslem town centre. Hamil Road is then on your left.

From The South

Leave M6 at junction 15 and take the A500 north to Stoke-on-Trent. Continue on this road until you come to the exit signposted Tunstall A5271. Take the fourth exit, and after 0.5 miles turn right on to the B5051 (second exit, Newcastle Street) at the small roundabout. Carry on up to the next roundabout and go straight across to the crossroads. 

Go straight across the crossroads into Moorland Road. Take the second left on to Hamil Road and Vale Park is on the left.

From The East

Enter the City via Uttoxeter bypass (M1/M6 link road) and through Meir and the new Meir Tunnel. Continue on the road until you pass Stoke City's Britannia Stadium. Get in the middle or the right hand lane and turn right at the roundabout on to the A500. Continue on the A500 and take the exit signposted Tunstall A5271. At the roundabout turn right (fourth exit signposted Tunstall A527). After 0.5 miles turn right on to the B5051 (second exit, Newcastle Street) at the small roundabout. 

Carry on up to the next roundabout and go straight across to the cross-roads. Go straight across the cross-roads into Moorland Road. Take the second left on to Hamil Road and Vale Park is on the left.

From The West

Follow the A500 east and take the exit signposted Tunstall A527. At the roundabout take a left turning second exit signposted Tunstall A527. After 0.5 miles turn right on to the B5051 (second exit, Newcastle Street) at the small roundabout. 

Carry on up to the next roundabout and go straight across to the crossroads. Go straight across the crossroads into Moorland Road. Take the second left on to Hamil Road and Vale Park is on the left.

Matchday parking at Vale Park can be pre-booked via portvaleparking.co.uk, which is operated by Big Parking Ltd. 

Parking opens three hours before kick-off and closes one hour after the final whistle, and is available at the following locations*:

Synectics Solutions (on-site)
Haywood Academy (ST6 7AW, 5-minute walk from Vale Park)
Dimensions Leisure Centre (ST6 4ET, 10-minute walk from Vale Park - coaches and cars)
Staffordshire Lads & Dads Club (ST6 4JF, a 20-minute walk from Vale Park)

*available locations may differ depending on the fixture. All walking routes are well-lit for convenience. 

Big Parking Ltd can also be contacted via:

Phone: 02476997605
Email: info@bigparking.co.uk 

Smoking 

Supporters are respectfully reminded that smoking is not permitted on the stadium footprint – as per EFL regulations. This includes e-cigarettes. 15 minutes before half time, the concourse gates will be opened to allow those wishing to smoke outside. 

Stewarding and First Aid 

Prior to each home match, stewards receive a detailed matchday briefing. They work closely with the Club's Safety Officer to ensure a secure and well-managed environment at Vale Park. The Club also designates first aiders, and every matchday is supported by professional paramedics. Should you require medical assistance please contact your nearest steward.

Recycling Points

We proudly collaborate with Brown's Recycling to manage all recycling efforts within the stadium. Kindly utilise the designated bins we've provided to ensure the efficient recycling of materials.

Get in Touch

If you find that your matchday experience is not meeting your expectations or if there is a particular situation that is causing concern, we encourage you to approach a steward or any of our helpful uniformed staff members. In most cases, we find that concerns or complaints can be resolved promptly at the time of the initial problem. 

However, if your issue or complaint requires further attention or relates to another matter, please do not hesitate to reach out to our dedicated Supporter Services Team on the next available working day at enquiries@port-vale.co.uk

50/50 Draw

The 50/50 Draw is a scheme that benefits both the winner and the club. For every ticket that is purchased for just £1, 50p will go straight into the winner's prize total and the other 50p will be reinvested right back into Port Vale FC. 

With a guaranteed winner at every home league fixture, the 50/50 Draw is an exciting chance to get your hands on a large cash prize. To give you an even bigger chance of walking away with a prize, we have recently introduced more prizes!  

First Place: Winner's Cash Pot 

Second Place: 2025/26 PVFC Squad Signed Shirt 

Third Place: 2025/26 PVFC Squad Signed Ball 

As well as weekly prizes, we have also the golden ticket! For every 1000 tickets purchased, one lucky player will receive a golden ticket which will entitle them to a mystery, money-can't-buy prize, so keep your eyes peeled!

Half-Time Entertainment 

At half time there’s entertainment in the form of our Autonet Half-Time Challenge where supporters have the chance to win prizes and cash in a fun competition.

Big-Screen Message

Valiants can request to get their birthday, celebration and key messages on our new big screen on matchdays! The service is provided completely free of charge to supporters and your message will be displayed around 15 minutes before kick-off and again at half-time alongside a tannoy announcement. If you would like a matchday message at a game this season, please head to our website using the following link - port-vale.co.uk/big-screen-requests

Publications

While the club no longer produces a physical matchday programme for every match, the following games will have one-off special publications this season:

Port Vale vs Doncaster Rovers - celebrating 75 years of Vale Park
Port Vale vs Barnsley - celebrating 150 years of PVFC

Pre-match interviews can be found via PVTV and social media, with a variety of match-related content also available digitally, via our website and official app.

If you're feeling peckish or fancy a refreshment pre-match or half-time we have a range of items available in our kiosks. We have also partnered with FoodHub to make ordering simple - look out for QR codes as well as order points in and around the stadium. 

Below is the current kiosk price list (correct as of August 2025), please note some items may not be available 

Match Themes 

Various match days can feature captivating themes that revolve around specific opponents, competitions, or to endorse league-wide or Club-related initiatives and partnerships. 

These initiatives span both the exterior and interior of Vale Park, enhancing the overall matchday experience. 

These thoughtfully crafted themes and activities serve multiple purposes, with one of the primary goals being the promotion of greater equality and diversity across all aspects of our sport. Additionally, these endeavors contribute to the expansion of our supporter base and serve as an introduction for new supporters to the Club.

Tributes

If you're attending a match day and would like to remember a loved one via our big screen, please send as much detail as possible via this link

Safeguarding

Port Vale Football Club (PVFC) is committed to ensuring that we create a safe environment for everyone visiting or taking part in activities at the club. Port Vale Football Club take our responsibility to safeguard and promote the welfare of all children, young people, and adults at risk very seriously. Our approach to any concerns will always be child/young person/adult at risk centred. 

We and our staff will always, consider what is in the best interests of the child/young person or adult at risk. If you, as a supporter, witness any concerning incidents related to safeguarding, we kindly request that you promptly reach out to our Designated Safeguarding Officer using the contact details provided below.   

On match days, our dedicated Safeguarding team will also be present to assist you, to make them visible they wear pink bibs. Should you observe any situation that raises concern or appears suspicious, please report it to a safety steward or any member of Port Vale Football Club staff. 

Always remember, if something appears unsettling or doesn't feel right, it's likely because it isn't. Your vigilance is important in ensuring a safe environment for all. Please report any such incidents without hesitation. 

For comprehensive information regarding our safeguarding policies, which include our safeguarding policy, strategy, guidance for bringing children to football matches, and the match day safeguarding code of conduct, please visit the following link: https://www.port-vale.co.uk/safeguarding/  

The Club’s Designated Safeguarding Lead is Gary Cliffe

Telephone: 01782 655800 

Email: safeguarding@port-vale.co.uk

Zero Abuse Tolerance Policy 

We operate a zero-tolerance approach to all forms of abuse at Vale Park. If you hear any Abusive, Homophobic or Antisocial Language or witness any other bad behaviour of any kind please send a text to 07801 216 675 stating the Stand, Row Number and Seat Number of the offender.   

Please note that all messages will be treated in confidence.

The Port Vale Foundation is the registered charity of Port Vale Football Club. The Foundation harnesses the influence of the Club to make positive impacts on lives and communities. 

Initiatives revolve around key themes like: Sport and Physical Activity, Community Engagement. Health and Well-being, and Education and Employability. 

We value the input and voice of our supporters, and ensure key staff members attend the supporters Forum where possible to actively participate in club-related discussions. 

This forum serves as a platform for open dialogue and constructive conversations. Additionally, throughout the season, we provide various opportunities for supporter consultation on matters concerning the club. 

Here at Port Vale we play host to many different creative events to help entertain and bring together the local community. From Sunday lunches to Comedy Clubs, and 80’s nights to Christmas parties, there is an event for everyone! Check out our social media channels and website for the latest information

There are many ways to stay in touch with the club - the easiest is through our many social media channels and app. 

Please note that we run a dedicated WhatsApp channel, which contains updates specific to match-going supporters and other visitors, including local road closures and traffic updates where applicable. 

Social media

X (Formerly Twitter) 

Facebook

Instagram

TikTok

Download the official Port Vale App

Apple Devices

Android Devices

Email 

For any other requests you can use the contact page on this website or email enquiries@port-vale.co.uk