The EFL has provided Port Vale with an update on the issues with the iFollow streaming service which meant that a number of supporters were unable to view a significant part of our Sky Bet League Two home game against Cheltenham Town on October 27.
On Tuesday evening, as soon as the club was made aware of the problems, we contacted EFL colleagues to raise the issue on behalf of our supporters and, as a result, it was resolved around half time.
The EFL has told the club that its streaming partner – Endeavour – has confirmed that there were problems with the iFollow service on Tuesday evening which affected a number of clubs. Endeavour has accepted that the level of service on Tuesday evening fell way below the standards expected by iFollow subscribers, and apologises to the League, clubs and all supporters who were affected.
Further to communications the club has had with the EFL, any Port Vale supporter who bought a match pass (£10) will have this money refunded to them and EFL Digital will credit the club to ensure that the club does not lose this income.
Any Season Ticket holder that was watching the game versus Cheltenham via a promo code will be given a free code for our next away fixture, against Newport County on November 21.
The EFL has advised Port Vale that it will write to all affected fans to outline what they will receive – either a refund or a free away match pass code. Refunds will be processed and codes issued directly.
Port Vale apologises to all supporters affected by the issues. It’s bad enough that you can’t be with us at Vale Park at present because of Covid restrictions but when the technology then fails us it is hugely frustrating for all concerned.
We are grateful for the patience, understanding and financial assistance of all supporters during these difficult times. Thank you for your incredible support.
NB: Earlier today the club issued important guidance to Season Ticket holders concerning changes to iFollow. CLICK HERE to read in full.