Ahead of our opening home game of 2025/26 against Cardiff City, below is a reminder of some of the key information when it comes to ticketing and accounts to make your Vale Park visit as smooth as possible.
Frequently asked questions
Frequently asked questions
Video: Creating an account and purchasing a ticket
If you're looking to buy a ticket but don't yet have an e-Ticketing account, check out our video guide by clicking on the link below. Our guide will explain how to set up an account and buy a ticket to our upcoming fixtures:
Video: Adding members to your network
Once you're set up, if you're looking to add members - such as family members - to your network via your e-Ticketing account, we've put together another handy video guide to take you through the process. Adding members to your network will allow you to purchase tickets together:
Video: Priority points explained
By purchasing tickets and attending fixtures, you'll accumulate priority points throughout the season. Click below to learn more about your priority points and where to view them within your e-Ticketing account:
Other key information
Other key information
Digital tickets
Digital tickets were sent out in June and July - please check your inbox and junk folder. If you’ve received multiple versions, please use the most recent digital ticket for entry.
If you haven’t received your digital pass but have a physical season card, you can use this for the Cardiff game.
Physical season ticket cards
All 2024/25 season cards have been activated for those who renewed for the 2025/26 season using the same card. If you have not renewed for this season, please note that your card will not work at the turnstiles.
Physical cards were provided at the point of sale. If you purchased online and haven’t yet collected your card, please visit the Club Store.
To avoid delays:
• Please make sure your card is renewed and activated
• If you haven't already, please collect your card as soon as possible
Contacting the ticket office
We are experiencing a very high volume of calls and emails and are working through responses in chronological order. Please:
• Use your digital ticket or physical card where possible.
• If you require support, contact us well in advance via tickets@port-vale.co.uk or by visiting the Club Store during regular hours.
If you're attending Vale vs Cardiff and are looking for further information, including fanzone and Club Store timings, road closures and pre-match activity, please look out for our regular 'key matchday information' article on our website and app in the lead-up to the game.
As in previous seasons, please note that the Club Store will revert to matchday operations from 6pm:
Inside the Store
– Shop merchandise only
At the ticket office
– Home supporters can purchase match tickets for the Cardiff game, or raise any related enquiries
– 1876 Membership complimentary tickets can be redeemed
– Season ticket enquiries will be handled as usual
For Blackpool (A) & Burton (A) collections
– These will pause at 6pm and resume after the match for 30 minutes at the ticket office
– Supporters will receive email communication regarding collections in due course
