We're proud to confirm that the club has been awarded EFL Family Excellence 'Silver' status for 2024/25!
The Family Excellence Scheme rewards clubs in their efforts to deliver an outstanding matchday family experience.
First launched in 2006/07, it revolves around ‘mystery fan’ visits made to all EFL clubs each season, with family assessors reporting back on their experiences across a range of touchpoints.
The club's individual report showed "a very good, consistent matchday experience at Port Vale."
In particular, the assessment highlighted the following:
- New visitors are able to plan their visit thanks to a detailed fan guide which leaves them feeling informed and welcome.
- At Vale Park, there is a strong family feel, with games for kids, a range of food choices and music creating a friendly atmosphere.
- The club's mascot, Boomer, engages with kids before, during and after the game, creating great memories.
On our most recent mystery visit, Vale scored top marks for the club website, social media, retail and merchandise, facilities and 'outside the stadium'.
Having been awarded 'Bronze' status in 2023/24, this year's report represents fantastic progress for the club.