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Club News

Vacancy | Ticket Office Assistant

6 December 2022

Club News

Vacancy | Ticket Office Assistant

6 December 2022

“As a club we pride ourselves in creating a nice environment for all; a place in which staff treat each other with respect and kindness, whilst being committed to caring deeply about the success of the club.  It is our mission to recruit those with similar values.

  We invest heavily in the development of staff, ensuring there are equal opportunities for all.  If you would like to be part of this vision, we want to hear from you”

Job Title

Ticket Office/Retail Apprentice


37.5 (including home match days)


Port Vale Ticket Office/Shop

The Role

An exciting opportunity has become available for an apprentice to join Port Vale Football club within our established Ticket Office & Club Shop. The position will involve delivering high quality customer service whilst developing knowledge of our industry, products, and services.

This is an ideal opportunity for an enthusiastic and motivated individual looking for their first professional role.

Full training will be provided

This position is an 18-month apprenticeship during which you will study towards a relevant qualification.

Main Responsibilities

  • To sell with enthusiasm, ensuring a high level of customer service is maintained at all times.
  • To process ticket sales and setting up game’s prices.
  • To take responsibility for cash handling ensuring it is conducted accurately throughout the shift.
  • To ensure you provide a consistently high level of care, and courtesy to customers at all times.
  • Respond to customer enquiries face to face and over the phone appropriately and in a timely manner.

Skills and Qualifications

Previous experience in a customer-service role would be advantageous, but not essential as full training will be provided, both on the job and through the local college.

Applicants must be IT literate and educated to at least Level 2, with GCSE passes in English and Maths, A positive and professional attitude, and excellent interpersonal skills, are essential to be able to perform well in this role.


Port Vale Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The closing date for applications is Friday 16th December 2022.

Apply via the following link:

Any successful applicants will be required to complete our ‘right to work’ form, a minimum of 2 employment references and a DBS check prior to placement.

*Disclaimer on reserving the right to cut off for number of CVs

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