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Adults At Risk & COVID-19 Policy

This policy applies to all staff and volunteers who work for Port Vale FC

Please note that the term “adult at risk” is used in this policy to replace “vulnerable adult”. This is because the term “vulnerable adult” may be seen as some of the fault for the abuse lies with the victim of abuse. The term “adult at risk” is now more widely used in government guidance.

Purpose of this policy

  • To protect adults at risk who receive the football club’s services
  • To provide staff with the overarching principles that guide our approach to safeguarding of these groups
  • To give staff advice and guidance when working with adults at risk

Port Vale FC believes that  adults at risk should never experience abuse of any kind. We have a responsibility to promote their welfare and keep them safe. We are committed to practice in a way that protects them.

We are committed to ensuring that adults at risk who use our services are not abused and that working practices minimise the risk of such abuse. Staff have a duty to identify abuse and report it to their manager, the chief executive or welfare and safeguarding officer.

We aim to promote  partnerships with adults at risk their parents and carers and other support agencies including social services.

Port Vale FC would like to thank Mencap for their ideas and support in the writing of this policy and recommendations.


A vulnerable adult can be described as being in need of special care, support or protection because of age, disability or risk of abuse or neglect. Safeguarding is about protecting certain people who may be in vulnerable circumstances. In some cases it is vital to work together to identify people at risk and put steps in place to help prevent abuse or neglect.

Abuse of adults at risk can fall into the following categories:

  • Physical * Domestic                 * Sexual            

     *     Psychological      * Financial                  * Modern Slavery

     *     Modern Slavery * Discrimination        * Organisational

We recognise that some adults are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues.



Rights and Responsibilities

  • To ensure staff and volunteers are aware of adults at risk’s need for protection
  • To notify the appropriate agencies if abuse is identified or suspected
  • To support and where possible secure the safety of individuals and ensure that all referrals to services have full information in relation to identified risk and vulnerability
  • To ensure that all staff who have access to the work with adults at risk have had a DBS check
  • Anyone who reports abuse will have their concerns treated confidentially and taken seriously and their concerns may be shared with the appropriate authorities if they or others are at significant risk.

The vulnerable adult has the right;

  • To be made aware of this policy
  • To have alleged incidents recognised and taken seriously
  • To receive fair and respectful treatment throughout
  • To be involved in any process as appropriate
  • To receive information about the outcome

Specific departments who are likely to work with adults at risk

We recognise  that the following departments have been working in partnership with vulnerable adults either employing them or involved in providing them with opportunities to volunteer or helping them to enjoy the matchday experience.;

  • Groundstaff
  • Hospitality
  • Accessibility stand staff
  • Ticket Office
  • Academy
  • Club Office
  • Commercial
  • Stewarding

Important Consideration

Many adults at risk do not work(although they might like to and don’t get opportunities) and love the opportunity to volunteer and to watch games. It is often their highlight of the week to come to the ground. We endeavour to provide a safe environment and a warm welcome. The accessibility stand is highly regarded by home and away fans- if it is logistically possible stewards will endeavour to help away fans to be accommodated in their stand.


Chris Taylor, Welfare and Safeguarding Officer, Port Vale FC      (June 2019 )


COVID-19 Risk Assessment:



Port Vale Football Club

Reference Number:


Assessment of Process / Risk:

Control of Coronavirus

Date of Assessment / Last Review:


Assessed By:

H&S Team (KH, MB, CH, SB, JR, AS, LC)

Relevant Departments:

All Departments

Persons at Risk:

Employees, those in contact with employees, visitors to site and any person affected by our business activities

The below assessment details the key measures being taken to protect employees, visitors and anyone affected by our business activities.

Hazard / Consideration


Risk Rating

Control measures being implemented & steps being taken to reduce risk to the lowest possible level

Further actions / comments

Residual Risk Rating

Information and training


1.     Management regularly check, review and act on information supplied by the Government.

2.     Any information obtained is cascaded down to employees via internal communications channels.

3.     Continual monitoring to ensure social distancing guidelines are being adhered to.

4.     Employees are provided with information and training in the form of;

•       The risk management plan

•       Risk assessment

•     Internal communications

•     Wellbeing awareness

•     Mental health first aider support

•       Frequent wellbeing surveys

•       Employee feedback surveys

•       Safety signs, posters and notices

•       Training (COVID-19 return to the workplace induction)

•       Employees are encouraged to regularly check information from the company intranet.

•       Communication to be refreshed as new information / guidance is made available.

•       Awareness and focus on the importance of mental health at times of uncertainty.


Vulnerable people


1.     Where employees have been classified as clinically vulnerable, every effort possible will be made to restrict the need for them to be in work.

2.     Home working will continue to be utilised.

3.     Port Vale FC will consider circumstances where an employee lives with clinically vulnerable individuals and make reasonable adjustments where possible.

•    Employee communicating needs with Management & People Success.


Accidents, security and other incidents


1.     During incidents, safety will be prioritised.

2.     In an emergency (fire, accident) people do not have to stay 2m apart if it would be unsafe.

3.     People involved in the provision of assistance to others (First aiders) should pay particular attention to sanitation measures immediately afterwards, including washing hands.

•    Awareness for all employees & visitors.


Social distancing


1.     Port Vale FC has taken all reasonable steps to ensure a 2m distance can be maintained between employees on site – this includes;

•       Limiting the number of employees on site – max occupancy 50%.

•       Continuous review of work schedules including start & finish times/shift patterns, working from home etc. to reduce number of employees on site at any one time. This will be managed per team by line managers & monitored overall by HR.

•       Using designated drop off / delivery points.

•       Additional hand sanitising stations introduced.

•       Displaying signs, notices and posters.

•       Use of floor markings in key areas where appropriate.

2.     Conference calls will be the primary method of communicating;

•       If meetings take place in person, social distancing measures shall be maintained throughout.

•       During meetings, equipment should not be shared, and hand sanitiser will be available.

3.     Number of employees using rest or welfare facilities to be restricted based on available space.

4.     Details of what should be done to assist with social distancing has been communicated to employees.

5.     Restrictions on number of visitors on site;

•       Any information regarding social distancing, which is relevant to visitors, will be communicated to visitors by employee/s organising the visit.

•       One-way system & separate entrance / exits to be reviewed as capacity increases.


Hygiene / cleanliness / welfare


1.     To assist with reducing risk, the following steps have been taken;

•       Prior to re-opening, the workplace will be disinfected by an industrial cleaner.

•       Water systems will be serviced and checked in line with legionella control.

•       Installed additional hygiene stations at building entry / exit point and throughout the building.

•       Increased frequency of cleaning / sanitising of work areas and work equipment.

•       Obtained additional stock to ensure adequate supplies are available.

•       Increased checks of hygiene provisions / stations.

•       Displayed posters / notices to remind of good hygiene practices.

•       Provided employees with information & instruction on following good hygiene standards.

2.     Those with symptoms or living with other individuals with symptoms should self-isolate in line with current government guidelines.

3.     Management promote mental health & wellbeing awareness to employees during the Coronavirus outbreak and will offer whatever support they can to help.

References -








•    Continual hand washing / sanitising to be encouraged.













Confirmed COVID-19 diagnosis

•       If advised that an employee or visitor has developed COVID-19 and were recently on our premises (including where an employee has visited other work place premises), we will follow current government guidelines.

•       Management to continually monitor the wellbeing of all





General work activities and work areas


1.     Employees can continue to work from home (where applicable).

2.     Number of employees on site to be limited.

3.     Where possible, the use of shared equipment has been prohibited or restricted.

4.     Hot-desking is discouraged. Where this is unavoidable, additional cleaning will be arranged.

5.     Work activities and work areas are monitored to ensure employees are following procedures and adhering to control measures.

6.     Where wearing gloves is a requirement of the job, an adequate supply of these will be provided.

•       Employees to be reminded that wearing of gloves is not a substitute for good hygiene.

7.     Public Health guidance on the use of PPE (personal protective equipment) to protect against COVID-19 relates to health care settings. In all other settings individuals are asked to observe social distancing measures and practice good hand hygiene behaviours.

•       Reference:

8.     Personal protective equipment should be used, and will be provided where social distancing is not an option due to the nature of the work being carried out, for example, maintenance / kitchen employees working within close proximity.

9.     If employees wish to use Personal protective equipment, this is a personal preference, employees will need to provide their own mask and ensure that they are disposed of / washed appropriately.






Off-Site Working

(Client visits, conferences etc.)


Off-Site working is currently suspended.


•       This decision will be reviewed and the risks associated will be assessed accordingly.